Shipping + Returns
Shipping
Enamel Pins, Keychains, and Stickers
Typically ship within 3 business days after payment is received, but may take up to 7 business days during high volume periods. Transit time varies up to 6 days depending on your distance from Pittsburgh, PA.
Apparel, Hats, and Tote Bags
International Orders
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns and Exchanges
If you are unhappy with your item(s), please email us at hello@mochianderica.com within 14 days of your purchase. You may return any unused item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the buyer, except in the case of an incorrect order or damage.
Please note the following exceptions to our return and exchange policy:
- Discounted items or items from a Seconds Sale are final and cannot be returned or exchanged.
- Returned items must have no visible signs of wear, damage or use, and be returned with any original packaging.
Custom Orders
All sales are final custom orders.